{"id":1668,"date":"2025-10-16T08:33:34","date_gmt":"2025-10-16T08:33:34","guid":{"rendered":"https:\/\/fustrim.com\/shipping-and-returns\/"},"modified":"2026-08-18T23:25:52","modified_gmt":"2026-08-18T23:25:52","slug":"shipping-and-returns","status":"publish","type":"page","link":"https:\/\/fustrim.com\/en\/shipping-and-returns\/","title":{"rendered":"Shipping and Returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1668\" class=\"elementor elementor-1668 elementor-1666\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5a115992 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5a115992\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1901107d\" data-id=\"1901107d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2fa8cd6f elementor-widget elementor-widget-heading\" data-id=\"2fa8cd6f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Shipping and returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-576040da elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"576040da\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3604e842\" data-id=\"3604e842\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-60a1c08c elementor-widget elementor-widget-heading\" data-id=\"60a1c08c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Shipping Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1537bfbe elementor-widget elementor-widget-text-editor\" data-id=\"1537bfbe\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>All orders are shipped from Barcelona, Spain.<\/p>\n<p>Your order will be processed and shipped within a maximum of 48 business hours.&nbsp;<\/p>\n<p>All prices shown on this page include taxes.<\/p>\n<p>Delivery conditions vary depending on the shipping destination, as follows:<\/p>\n<p><u><b>SPAIN AND PORTUGAL<\/b><\/u><\/p>\n<ul>\n<li>Delivery within 1\u20132 days.<\/li>\n<li>Free shipping: on orders over 100\u20ac for mainland Spain (over 150\u20ac for the Balearic Islands).<\/li>\n<li>Mainland Spain: \u20ac4,95 shipping fee for orders under 100\u20ac.<\/li>\n<li>Balearic Islands: 8,95\u20ac shipping fee for orders under 150\u20ac.<\/li>\n<\/ul>\n<div>&nbsp;<\/div>\n<div>\n<p><u><b>REST OF EUROPE<\/b><\/u><\/p>\n<ul style=\"font-size: 15px; background: #ffffff;\">\n<li style=\"font-size: 15px;\">Countries: Austria, Belgium, Czech Republic, Denmark, France, Germany, Italy (mainland), Luxembourg, the Netherlands, Portugal (mainland), Slovakia and Slovenia.<\/li>\n<li style=\"font-size: 15px;\">Delivery within 2-4 days.<\/li>\n<li style=\"font-size: 15px;\">Free shipping: on orders over 150\u20ac.<\/li>\n<li style=\"font-size: 15px;\">8,95\u20ac shipping fee for orders under 150\u20ac.<\/li>\n<\/ul>\n<div>&nbsp;<\/div>\n<\/div>\n<p>Deliveries will be made to the address provided by the customer. No deliveries will be made on Saturdays, Sundays or public holidays. <\/p>\n<p>Each customer will receive an email with the estimated delivery date and order tracking number. Can&#8217;t find it? Check your spam folder or email us at hello@fustrim.com  <\/p>\n<p>The shipping carrier will make two delivery attempts. If the order cannot be delivered to the address provided, the customer will have 10 calendar days to contact us and arrange the delivery. Otherwise, the order will be returned to us, and the shipping and return costs will be charged to the customer.  <\/p>\n<p>If there are any errors in the address provided, the customer will be responsible for the reshipping costs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-295f5f6a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"295f5f6a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-731fc694\" data-id=\"731fc694\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-593948e7 elementor-widget elementor-widget-heading\" data-id=\"593948e7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-661c0867 elementor-widget elementor-widget-text-editor\" data-id=\"661c0867\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #54595f;\">Fustrim customers have the right to return the purchased product within 14 calendar days from the date of receipt. Once the return has been approved, the customer will have 10 calendar days to send the product back. <\/span><\/p><p><span style=\"color: #54595f;\">The customer must return the purchased product in perfect condition, without any marks of use, including all original components and properly packaged.  <span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-style: inherit; font-weight: inherit;\">No returns will be accepted if they do not comply with the above conditions.  <\/span><\/span><\/p><p><span style=\"font-style: inherit; font-weight: inherit; color: #54595f; font-family: var( --e-global-typography-text-font-family ), Sans-serif;\">The return shipping costs will be borne by the buyer, except if the return is made due to a product defect or wrong product. In these cases, the shipping and return costs will be borne by Fustrim. <\/span><\/p><p><span style=\"color: #54595f;\"><span style=\"text-decoration: underline;\">Spain and Portugal:<\/span> 7\u20ac return fee. <span style=\"text-decoration: underline;\">Rest of Europe:<\/span> 12\u20ac return fee.<\/span><\/p><p><span style=\"color: #54595f;\">The return will be refused when the product is damaged during the return process as a result of improper packaging.<\/span><\/p><p><span style=\"font-style: inherit; font-weight: inherit; color: #54595f; font-family: var( --e-global-typography-text-font-family ), Sans-serif;\">To return a product, the buyer must contact Fustrim Customer Service at <a style=\"color: #54595f;\" href=\"mailto:hello@fustrim.com\">hello@fustrim.com<\/a><\/span><\/p><p><span style=\"color: #54595f;\"><span style=\"font-style: inherit; font-weight: inherit; font-family: var( --e-global-typography-text-font-family ), Sans-serif;\">Once the product arrives at Fustrim&#8217;s facilities and its condition has been inspected, the purchase amount will be refunded.<\/span><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-style: inherit; font-weight: inherit;\"> using the same payment method used by the buyer. The refund will be issued within a maximum of 14 calendar days from the date Fustrim receives the product.<br\/> <br\/> <\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shipping and returns Shipping Policy All orders are shipped from Barcelona, Spain. Your order will be processed and shipped within a maximum of 48 business hours.&nbsp; All prices shown on this page include taxes. Delivery conditions vary depending on the shipping destination, as follows: SPAIN AND PORTUGAL Delivery within 1\u20132 days. Free shipping: on orders [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1668","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping and Returns - Fustrim<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fustrim.com\/en\/shipping-and-returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping and Returns - Fustrim\" \/>\n<meta property=\"og:description\" content=\"Shipping and returns Shipping Policy All orders are shipped from Barcelona, Spain. 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